Privacy Policy

Effective Date: May 15, 2026

True Haven Liquidation Services LLC dba True Haven Estate Sales (“True Haven,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website and related online services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a consultation, submit a form, call us, sign up for updates, or otherwise communicate with us.

This information may include:

• Name
• Phone number
• Email address
• City or general location
• Type of service needed
• Preferred timeline
• Information you choose to include in a message, consultation request, or inquiry

We may also collect limited technical and usage information automatically when you visit our website, including:

• Browser type
• Device type
• Pages visited
• Referring website
• Approximate location information
• Website usage and interaction data
• IP address and similar technical information

This information helps us understand how visitors use our website, improve performance, protect the website, and support our marketing efforts.

How We Use Your Information

We may use the information we collect to:

• Respond to your questions or consultation requests
• Contact you about estate sale, downsizing, business liquidation, or cleanout coordination services
• Call, text, or otherwise follow up regarding your inquiry
• Better understand your needs, location, timeline, and service request
• Provide customer service and related communication
• Send updates, marketing messages, or sale-related information if you choose to receive them
• Improve our website, services, advertising, and marketing
• Protect the security, performance, and functionality of our website
• Prevent spam, fraud, abuse, or unauthorized activity
• Comply with applicable legal obligations

We do not use information submitted through our website for purposes unrelated to our business operations and services.

Contact Forms and Consultation Requests

When you submit a contact form or consultation request, the information you provide is used so we can respond to your inquiry and determine how we may be able to help.

Please avoid submitting sensitive personal information through the website unless it is necessary for your request.

Calls and Text Messages

If you provide your phone number, we may contact you by phone call or text message regarding your inquiry, consultation request, services, scheduling, or related follow-up.

Message and data rates may apply depending on your mobile carrier. You may ask us to stop texting you at any time by replying “STOP” or by contacting us through the website.

Marketing Communications and Newsletters

We may offer email updates, newsletters, sale announcements, or marketing communications through third-party platforms such as EstateSales.org, Constant Contact, or similar services.

If you sign up to receive marketing messages, we may use your contact information to send updates about upcoming sales, services, company news, or related information. You may unsubscribe from marketing emails by using the unsubscribe link included in those emails or by contacting us through the website.

Cookies, Tracking Technologies, and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve performance, remember preferences, measure marketing effectiveness, and enhance the visitor experience.

These tools may include, but are not limited to:

• Google Analytics
• Google Search Console
• Meta Pixel / Facebook Pixel
• reCAPTCHA or similar spam protection tools
• WordPress form tools such as WPForms, Kadence Forms, or similar plugins
• Website hosting, security, and performance tools

Cookies are small files placed on your device that help websites function properly and collect certain information. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Meta Pixel, Advertising, and Remarketing

We may use Meta Pixel, Facebook advertising tools, or similar technologies to understand visitor behavior, measure advertising performance, and show relevant ads or content to visitors on third-party platforms.

These platforms may collect information according to their own privacy policies and terms. We do not control how third-party advertising platforms collect, use, or share information once you interact with their services.

Spam Protection and Website Security

Our website may use spam protection, CAPTCHA, security plugins, firewalls, or similar tools to help protect our forms and website from spam, abuse, unauthorized access, and malicious activity. These tools may collect limited technical information to determine whether a submission is legitimate.

Payments

Our website is intended for inquiries and consultation requests only. We do not currently process customer payments directly through this website.

If payment options are added in the future, this Privacy Policy may be updated to describe how payment-related information is handled.

How We Share Information

We do not sell personal information submitted through our website.

We may share limited information when necessary to operate our business, respond to your request, market our services, or provide services. This may include sharing information with:

• Website hosting providers
• Form, email, and customer communication providers
• Analytics and advertising platforms
• Spam protection and security service providers
• Newsletter or marketing platforms, such as EstateSales.org, Constant Contact, or similar services
• Business software providers used to manage inquiries or communications
• Service providers, contractors, or vendors involved in a requested service, when appropriate
• Legal, regulatory, or government authorities if required by law

We do not share your information with third parties for their independent marketing purposes.

Third-Party Links

Our website may include links to third-party websites, such as social media platforms, estate sale listing websites, newsletter platforms, or other external resources. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any third-party websites or platforms before providing information to them.

Social Media

If you interact with True Haven Estate Sales through social media platforms such as Facebook, Instagram, TikTok, or other platforms, your interactions may be subject to the privacy policies and terms of those platforms. We do not control how those platforms collect, use, or share your information.

How We Protect Your Information

We take reasonable steps to protect personal information submitted through our website from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, email system, online transmission method, or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, improving our website, and complying with legal obligations.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can take appropriate steps.

California Privacy Notice

True Haven Estate Sales is based in California and serves clients in Orange County, Los Angeles County, and surrounding areas.

Depending on your relationship with us and applicable law, California residents may have certain rights regarding their personal information. These may include the right to request information about the personal information we collect, request correction or deletion of certain information, and ask questions about how personal information is used.

We do not sell personal information submitted through our website.

To make a privacy-related request, please contact us through our website contact form, by phone, or by mail using the contact information below. We may need to verify your identity before responding to certain requests.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

True Haven Liquidation Services LLC dba True Haven Estate Sales
Phone: (714) 253-4072
Mailing Address: 3420 Bristol St., Suite 600, Costa Mesa, CA 92626
Website Contact Form: Please use the contact form below